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FAQ
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Q1: Who we are?
We are a one-stop arcade solutions custom OCM & ODM Services company. Your Ultimate Arcade Partner-Design,Machines & Profit company. With 15 years of experience in the industry and sales in 50 countries, you can buy Redemption Machine,Claw & Prize Machine, Kids Arcade, Sport Arcade Machine, Racing Game Machine, VR Simulator, Vending Machine, Kids Soft Playground from us.
Q2: How can we guarantee the quality?
-Before mass production, we usually make a sample and keep close communication with
our customers throughout the process, so that we can make adjustments according to the actual needs at any time.
our customers throughout the process, so that we can make adjustments according to the actual needs at any time.
-Before the products are shipped, we will also conduct a comprehensive final inspection to ensure that your goods are flawless and foolproof.
Q3: What services can we provide?
Q3: What services can we provide?
Professional Team, Fast delivery, After-sale guarantee. * Accepted payment currencies: USD, EUR,
GBP, RMB * Language: English, Chinese, Cantonese * 24 hours online service: whatsapp/skype/wechat
GBP, RMB * Language: English, Chinese, Cantonese * 24 hours online service: whatsapp/skype/wechat
Q4: What about damage during shipment - what do I do?
Call us immediately! DO NOT accept any machine that is damaged. Before sending the product to you, we make sure every product is in good condition. Then please ask for some certificates (such as the picture of the damaged goods) from the express company, and contact us immediately. We will contact the express company to deal with it. We will not be responsible for any loss or damage after receipt.
Q5: Delivery Day?
It depends on your order item and quantity, usually our delivery time is 7 to 20 days after receiving the deposit.
Q6: Will the voltage and plug of your product meet my standard?
We will confirm the voltage and plug with the customer before production, and we will produce machines according to the customer's requests.
Q7: Can your company custom products as I require and put my logo on?
Of course, provided that a certain quantity requirement is met, all of our products can be designed and customized according to the specific needs of customers, covering aspects such as color, printing, pattern, and trademark. We warmly welcome in-depth communication with you!
Q8: Our after-sales service
Under normal usage conditions, if there are problems with the main spare parts caused by quality issues, we can provide a
one-year free warranty. For any other after-sales problems, you are welcome to contact us at any time. We have a professional team to solve problems for you in a timely manner!
one-year free warranty. For any other after-sales problems, you are welcome to contact us at any time. We have a professional team to solve problems for you in a timely manner!
Q9: How long does it take to deliver goods from China to my country?
It varies depending on the port. Generally speaking, it takes about one month by sea; 3 - 7 workdays by air.
Q10: Can your company provide an interpreter for us?
Our company will provide an English interpreter for free; for rare languages, we will help customers find
an interpreter company with a favorable price and good services.
an interpreter company with a favorable price and good services.
Q11: Can your company help me arrange the itinerary if we come to visit your factory?
Our company can help customers arrange the itinerary if they come to China, and we can pick up customers at the airport or hotel if necessary. We always warmly welcome overseas customers to visit our factory anyting.
